Frequently Asked Questions

Delivery
We ensure fast, reliable and secure delivery, suitable for fragile and technical materials.


Return / Refund
You have a period of time to return a non-compliant product and obtain a clear refund.


Guarantees
All our products benefit from quality guarantees according to the conditions specified on our site.
Delivery
What are the delivery times?
What are the delivery times?
Delivery times vary depending on the delivery method chosen, the destination and product availability.
-Metropolitan France: 2 to 5 working days
-European Union: 4 to 7 working days
-Outside the EU: depending on customs formalities
For more details, please see our Delivery page.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to many countries. Shipping costs and delivery times vary depending on the destination. Please check when ordering or contact our customer service.
Can I pick up my order in store?
Can I pick up my order in store?
Yes, pickup is available at our Ceradel stores. Please select the "In-store pickup" option when placing your order.
What should I do if my package is damaged upon receipt?
What should I do if my package is damaged upon receipt?
Please refuse the package or submit a detailed written complaint to the carrier, then contact our customer service team with supporting photos. We will process your claim as quickly as possible.
Order
How to order on Ceradel.fr?
How to order on Ceradel.fr?
Add the products to your basket, then follow the validation steps: identification, delivery choice, secure payment.
Can I modify my order after validation?
Can I modify my order after validation?
Contact us quickly by phone or via our contact form. If the order is not yet being prepared, we can modify it.
How do I track my order?
How do I track my order?
As soon as it ships, you will receive an email with a tracking link. You can also track the status of your order from your customer account.
I am a professional, do you have any specific conditions?
I am a professional, do you have any specific conditions?
Yes, professional rates and specific conditions are available after validation of your professional account.
Can I save a cart for a later order?
Can I save a cart for a later order?
Yes, by logging into your customer account, you can create and find your wish lists or saved baskets.
Returns and Refunds
Can I return a product?
Can I return a product?
Yes, you have 14 days after receipt to return the product (unused products, in their original packaging).
How to make a return?
How to make a return?
Contact our customer service with details of your return or complete our return form. Return shipping costs are the customer's responsibility (except in the case of a claim).
When will I be reimbursed?
When will I be reimbursed?
Refunds are issued within 7 to 10 days after receipt and verification of the returned package. If the refund is based on a bank transfer, refund sessions take place on the 10th, 20th, and 30th of each month.
Payment methods
What payment methods are accepted?
What payment methods are accepted?
Visa
MasterCard
American Express
Bank Cards
Bank transfer (order processed after receipt)
Apple Pay
Google Pay
Shop Pay
Alma
Is payment secure?
Is payment secure?
Yes, all transactions are secured via SSL protocols and our certified payment partners.
Can I pay in installments?
Can I pay in installments?
Payment in installments is possible for purchases up to €5,000, via our secure payment partner Alma (option offered at the time of payment).
Can I use a credit or voucher online?
Can I use a credit or voucher online?
Yes, you just need to enter the code during payment in the dedicated field.
Guarantees
Are Ceradel products guaranteed?
Are Ceradel products guaranteed?
Yes, all our products benefit from a two-year legal guarantee of conformity. These provisions do not apply to professionals within the meaning of the Consumer Code. However, they may benefit from the hidden defects guarantee.
How to activate the guarantee?
How to activate the guarantee?
Contact our customer service with proof of purchase and photos/videos of the affected product. We will review your request as soon as possible.